Continuum CRM is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others except as disclosed in this statement. Continuum CRM collects information from our users at several different points on our Web site.
The privacy, security, and integrity of our customers’ data are our highest priority. Therefore, we will not sell, rent, or trade any contact or account data stored in your Continuum CRM account. Information stored by customers in their Continuum CRM account is available only to members of the customer’s organization that are authorized to access the information.
In order to use this Web site, a user must first complete the registration form. During registration a user is required to give their contact information (such as name and email address). This information is used to contact the user about the services on our site in which they have expressed interest.3
We request information from the user on our order form or on the Subscription Agreement entered into between Continuum CRM and the customer. Here a user must provide contact information (like name and billing address) and financial information (like credit card number and expiration date). This information is used for billing purposes and to fill customers’ orders. If we have trouble processing an order, this contact information is used to get in touch with the user. For more information on Subscription Agreements and contracts, please click here to contact our sales department.3
Non-personally identifying information about our visitors is tracked in our log files. We use this information to analyze trends and administer the site. The following information is gathered in the log files: IP address, referring URL, time zone, browser type, operating system, files accessed, and errors generated. All this information is gathered and used only by Continuum CRM to help us analyze usage and trends to improve our application.
This Web site contains links to other sites. Please be aware that Continuum CRM is not responsible for the privacy practices of other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of every Web site that collects personally identifiable information. This privacy statement applies solely to information collected on ContinuumCRM.com
This Web site takes every precaution to protect our users’ information. When users submit sensitive information via the Web site, the information is protected both online and offline.
When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry – SSL. To learn more about SSL, follow this link.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user information offline. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. The servers that are used to store personally identifiable information are kept in a secure environment.
We send all new users a welcome email to verify their Company Login, User Login, and User Password. Established users will occasionally receive information on products, services, and special deals. Out of respect for the privacy of our users, we present them with the option to receive these types of communications.
Site and Service Updates
We also send each user both site and service announcement updates. Members are not able to unsubscribe from service announcements, which contain important information about the service. We communicate with each user to provide requested services and regarding issues relating to their account via email or phone.
Correcting/Updating Personal Information
If a user’s personally identifiable information changes, or if a user no longer desires our service, we will endeavor to provide a way to correct, update, or remove that user’s personal data provided to us. This can usually be done in the user’s profile or by contacting Continuum CRM customer Support Services.
Our users are given the opportunity to opt in to having their information used for purposes not directly related to our site at the point where we ask for the information. For example, our registration form has an opt-in mechanism so users who sign up to use our service and want to receive marketing material can add their email address to our lists.
Users who no longer wish to receive promotional materials from Continuum CRM may opt out of receiving these communications by following the unsubscribe directions in the footer of the communication.
Notification of Changes
Continuum CRM has co-branded relationships with other Web sites. This means you may have linked to the Continuum CRM application through another site. The logo of that other site may be displayed on the Continuum CRM pages indicating a co-branded relationship exists. In these cases, the site that you have come from may choose to pass information about you to Continuum CRM. In these cases, we will pass this information back to the partner. This exchange of information is for tracking and revenue sharing purposes between Continuum CRM and the partner. For more details on information shared with Continuum CRM by the partner site please review the privacy statement of the site you linked to us from. You can return to their site easily by clicking their logo on our pages. In a co-branded relationship you are tagged as a customer of the partner site and Continuum CRM will provide only statistical information relating to the number of customers who have signed up for service through the co-branded relationship. The only other information shared with these partners is information that they provided us originally about you as one of their customers.
European Privacy Rights
If you are a citizen within a territory of Europe, we are committed to facilitate the exercise of your rights granted by the European Data Protection law. Otherwise you can contact us at any time to discuss your privacy concerns.
Privacy rights under the European Data Protection law include:
Transparency and the right to information. Through this policy we explain how we use and share your information. However, if you have questions or concerns you can contact us any time.
Right of access, objection, restriction of processing, erasure, and portability. You also have the right to withdraw your consent at any time when we process your data based on your consent. To exercise these rights, please contact us.
Right to opt-out to direct marketing. You have the right to opt-out at any time to receiving marketing materials from us by following the opt-out instructions in our commercial emails, by contacting us, or by adjusting your preferences under your Profile Details within the application.
Right not to be subject to an automated decision, including profiling. We do not make automated decisions using your personal data that may negatively impact you.
Right to lodge a complaint with a supervisory authority. If you consider that the processing of your personal data infringes your privacy rights according to the European Data Protection law, you have the right to lodge a complaint with a supervisory authority, in the member state of your habitual residence, place of work, or place of the alleged infringement.
How you can contact us
Continuum CRM, 6340 Sugarloaf Pkwy, Duluth GA 30097 USA
If you want to communicate with our Data Protection Officer, please email firstname.lastname@example.org
Please provide your identification and contact details, including your email address used to register with this Site, and a complete explanation of your concern.